Support
Need help with your redesign or website?
Use this page for change requests, website issues, hosting questions, billing questions, or anything else after you have started working with Rebuildaroo.
Usually replies within 1 business day
Urgent launch issues prioritised
Support request received.
Thanks — we have your request. Normal support is usually answered within one business day, and urgent launch issues are prioritised first.
How we prioritise
Clear requests get fixed faster
We triage support based on business impact. A live enquiry form not working gets handled before a cosmetic copy tweak, but every request gets a clear reply.
Urgent
Live site down, launch blocked, or a form/domain issue stopping customer enquiries.
High
A visible problem on a live page, mobile layout issue, or important pre-launch change.
Normal
Copy edits, design tweaks, content updates, general questions, or future improvement ideas.